Cancellation, Return & Refund Policy

Cancellation Policy:

  1. Cancellation of Order will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been processed and they have initiated the process of shipping them.

  2. No cancellations are entertained for those products that are under promotional Schemes. These are limited period offers and therefore cancellations are not possible.

  3. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.

  4. We reserves the right to refuse or cancel any order placed for a product due to any of the below reasons:

  5. Technical issues related to pricing information.

  6. Non-availability of the product(s).

  7. Payment problem identified by Fraud Detection Department.

  8. Cancellation due to aforesaid reasons shall be regardless of whether the order has been confirmed and/or payment been received. 100% payment shall be refunded and you shall be informed about the same. It shall take 30 working days to refund the amount into your account.

 Product Return Policy:

Celcios offers easy replacement for all products sold from the  website under certain conditions which are mentioned below.

  1. We will accept the return of the products, if wrong products delivered wrongly. In such case products must be returned in their original condition. Buyer needs to inform us of any of such wrong delivery within 30 days from the receipt date.

  2. If the product damaged during transit, subject to the condition that we are informed about such discrepancies within 30 days from the receipt date.

  3. We can ask you to submit photos of the product and its packaging material which is damaged during transit.

  4. Once we agree to replace the product with any of the above reasons, we will replace it with brand new product of the same value with no extra cost.

  5. If the buyer is not informing us about the replacement or return of the product within the stipulated time, we reserve the right to accept or reject such request.

  6. In case, if the same product is out of stock or discontinued, company reserves the right to offer an alternative product OR offer store credit.

  7. The Return or Replacement guarantee is valid only in case of manufacturing defects of transport damage.

  8. Damage due to product mishandling by customer or normal wear & tear are not returnable.

 Refund Policy:

  1. When you buy our products, your purchase is covered by a Refund Policy, given the Order is still not processed.

  2. To request a refund, simply contact us with your purchase details within 30 days of your purchase. Please include your order number

  3. Refunds are not being provided if the Orders are already dispatched.

  4. The Refunds take minimum of 20 working days as per the Bank Systems and the Payment Gateway.